Qq188 Privacy Policy – Your Personal Data Protection

1 Introduction

Qq188 takes member privacy very seriously. As an online entertainment platform operating in Malaysia, we are bound by data protection requirements under the Personal Data Protection Act 2010 (PDPA) of Malaysia and relevant international industry standards.

This Privacy Policy clearly outlines the types of information we collect when you register and use qq188, how that information is used, who it may be shared with, and the measures we take to keep your data safe and protected at all times.

We believe transparency is the foundation of trust. That is why this Privacy Policy is written in plain, easy-to-understand language — not filled with confusing legal jargon. If you still have questions after reading this document, our support team is available via live chat or email.

2 Information We Collect

Qq188 only collects information that is strictly necessary to provide you with a safe, legitimate, and quality service. We do not collect excessive or irrelevant data.

Information you provide directly:

• Full name as shown on your official identification document (MyKad or passport).
• Date of birth for age verification purposes — ensuring all members are 18 years of age or older.
• Active email address for account communications and notifications.
• Mobile number for two-factor authentication and customer support.
• Bank account or e-wallet details for deposit and withdrawal purposes.
• A copy of your identification document during the KYC (Know Your Customer) process.

Information collected automatically:

• IP address and estimated location for security and fraud detection purposes.
• Device type, operating system, and browser used.
• Gaming activity data including bets, wins, and transaction history.
• Records of login and logout times, and session activity on the platform.
• Cookie and tracker data that helps us personalise your experience.

3 How We Use Your Information

Every piece of data we collect is used for a clear and legitimate reason. Below is a full list of the purposes for which your personal data is used on qq188:

Qq188 does not use your personal data for any third-party advertising purposes or user profile sales. Your information remains within the qq188 ecosystem and is used solely to improve the services we provide to you.

4 Information Sharing with Third Parties

Qq188 does not sell, rent, or trade members' personal data to any third party for marketing purposes. This is our absolute commitment to your privacy.

However, there are limited situations where your information may need to be shared with other parties:

• Payment service providers: Information required to process deposits and withdrawals is shared with certified payment providers such as local banks and licensed e-wallet operators.
• Legal authorities: qq188 will disclose required information to Malaysian authorities or regulatory bodies when mandated by court order or applicable law.
• Technology partners: Our technical infrastructure providers (such as cloud computing services and security systems) may process your data as part of delivering their services, subject to strict confidentiality agreements.
• Anti-fraud body: In cases of suspected fraud or money laundering, relevant information may be shared with the appropriate industry bodies or law enforcement authorities.

5 Encryption & Security Measures

The security of your data is qq188's top technical priority. We continuously invest in the latest security infrastructure to ensure your personal and financial information remains protected at all times.

• 256-bit SSL Encryption: All data transmitted between your device and qq188 servers is encrypted using 256-bit TLS/SSL protocol — the same security standard used by leading financial institutions worldwide.
• Two-factor authentication (2FA): An extra layer of security via SMS OTP or email to protect your account login.
• 24/7 monitoring: An always-on threat detection system that identifies and blocks suspicious activity in real time.
• Secure password storage: Passwords are stored in cryptographic hash form — we ourselves cannot view your original password.
• Data segregation: Financial data is stored separately from personal data in distinct, protected server environments.
• Regular security audits: The qq188 platform undergoes regular penetration testing and security audits by independent experts to identify and patch any vulnerabilities.

6 Cookies & Tracking Technologies

Qq188 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance cookies: Collects anonymous information about how you use the platform to help us improve the user experience.
• Functionality cookies: Remembers your preferences such as display layout, favourite games, and account settings.
• Analytics cookies: Helps us understand overall platform usage patterns — this data is not linked to your personal identity.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the platform.

7 Your Rights Over Personal Data

As a qq188 member, you have full rights over your personal data. qq188 is committed to facilitating the exercise of these rights at no additional charge.

To exercise any of the above rights, contact the qq188 support team via live chat or email at [email protected]. We will process your request within 14 business days.

8 Data Retention & Deletion Period

Qq188 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, data is retained according to the following periods:

• Financial transaction records: Retained for 7 years to comply with Malaysia's accounting and anti-money laundering legal requirements.
• Identity information (KYC): Retained for 5 years after account closure in accordance with regulatory requirements.
• Communication and support logs: Retained for 2 years for dispute resolution and service improvement purposes.
• Cookie and analytics data: Deleted or anonymised after 13 months.

Once the designated retention period has ended, your data will be securely deleted or fully anonymised so that it can no longer be linked back to your identity.

9 Children's Privacy

Qq188 is a platform exclusively for individuals aged 18 and above. We do not knowingly collect personal information from children or minors.

10 Privacy Policy Amendment

Qq188 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When significant changes occur, we will notify you via:

• In-app notifications on the qq188 mobile app.
• Email sent to the address registered in your account.
• Clear notice displayed on the qq188.plus homepage.

The "Updated" date at the top of this page indicates when this Privacy Policy was last revised. Continued use of the platform after changes are published constitutes your acceptance of the updated Privacy Policy.

11 Contact Us

If you have any questions, concerns, or wish to exercise your data rights, please contact the qq188 Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on the qq188.plus platform and mobile app.
• Email: [email protected] — response time within 2 business days.
• General Support: [email protected] for general inquiries.